Topic: Telephoning

How to make and answer phone calls formally, including formal telephoning phrases and tips on being polite on the phone.

How to make informal phone calls without being unfriendly or rude, including how to be friendly at the beginning, in the middle and at the end of typical casual phone calls.

One hundred tips for how to be more polite and avoid being rude on the telephone in English

Typical telephoning errors with grammar, functional language, pronunciation, formality, etc.

Cultural variations in making phone calls from country to country, including differences in starting calls, ending calls, taking messages, etc.

Different things to say when you pick up the phone in English, German, Spanish, Italian, French, Japanese, Korean, Portuguese, Greek, Turkish, Lithuanian, Polish, Russian, Catalan, Hebrew, Romanian and Flemish.

What to do and what not to do when bringing calls to a close, including tips, useful telephoning phrases, and typical mistakes when ending calls.

How to begin telephone calls, chat at the start of calls and move smoothly to the topic of the call, for both callers and people answering the phone.

A carefully chosen list of the most important phrases for making and receiving business and personal telephone calls, including lots of useful language for starting and ending calls, dealing with communication problems, taking and leaving messages, etc.

Learning how to have a conversation on the telephone in English can be hard to learn, so we've provided this handy list of the 100 most useful phrases to help you practise