Telephone Problems- Board Game
A LESSON PLAN FOR ENGLISH LANGUAGE TEACHERS
Solving communication problems to practise telephoning
Lesson Plan Content:
Telephoning problems challenge board game
Choose a counter to represent each person (e.g. different erasers or coins) and place them all on square 1. Choose who will start. That person must roleplay a telephone call with their partner to solve the problem in the square they are on. They can then move forward depending on how well they solved it:
- Did not find a solution = move forward only one square
- Solved the problem and spoke well and politely = move forward 4 squares
- Solved the problem, but with difficulty or not using polite English = move 2 or 3 squares.
|
1. START: You don’t know what number to dial |
2. You don’t know who to speak to |
3. You don’t know which extension number |
|
6. The receptionist mispronounces your name |
5. The person you want to speak to has left the company |
4. The person you want to speak to is in a meeting |
|
7. Nobody with that name works in the company |
8. The person you want to speak to is on another line |
9. You are put on hold for a very long time |
|
12. The person you want to speak to is out of the office |
11. You can’t pronounce the name of the person you want to speak to (“Mr. Boisseaux”) |
10. You have dialled the wrong number |
|
13. The person you want to speak to is not at their desk |
14. The person you want to speak to is away on a business trip |
15. You have phoned the same person many times and they are still not available |
|
18. You want to leave a message |
17. You are put through to the wrong person |
16. Your phone is broken |
|
19. You want the mobile number of the person you want to speak to |
20. You get a mobile answer machine |
21. The person you speak to can only speak to you for one minute |
|
24. You can’t hear the person’s voice very well |
23. The person you speak to is not available for a meeting at the time you would like |
22. You mobile battery is running out |
|
25. You have a bad signal on your mobile |
26. The person you are speaking to won’t stop speaking and finish the conversation |
27. Congratulations, you have finished the game! |
Terms of Use
Lesson plans & worksheets can be used by teachers without any fee in the classroom; however, please ensure you keep all copyright information and references to UsingEnglish.com in place.
You will need Adobe Reader to view these files.
