Lesson Plans: Telephoning

Telephoning practice on Xmas topics and then about other life events and celebrations, good for adding a lighter touch and some seasonality to Business English classes.

Fun competitive practice of phone calls and making arrangements, with students trying to make the most new things to their schedules, with future time expressions practice and presentation.

A fun memory game to help memorise typical phrases for making orders by telephone, including useful language for starting calls, checking/ clarifying, and ending calls.

Answering questions on the phone review, with advice, useful language and roleplays.

Phrases for speaking on the phone and in person review

Solving communication problems to practise telephoning board game

Suitable telephoning and teleconferencing practice for each student in the class through needs analysis and roleplaying the realistic situations that they describe, good for the beginning and end of courses.

Realistic practice of business telephoning for each member of the class through a needs analysis conversation and situations based on their own needs.

Tricky telephoning situations roleplays, for more challenging and therefore interesting telephone phrases practice and useful vocabulary for talking about and during phone calls, including typical telephone phrases with key words.

Talking about future plans, arrangements, predictions and spontaneous intentions on the phone with going to, Present Continuous and will review, including roleplays and model phrases.

Line by line brainstorming of a typical business phone call, including getting through to someone, taking and leaving messages, and checking/ clarifying, with two optional extra practice activities.

Grammar words in typical telephoning phrases review, starting with a pairwork guessing game and continuing with brainstorming.

Three kinds of leaving and taking messages practice in a kind of TTT format, focussing on checking understanding phrases, ending with tricky telephoning situations to roleplay.

Correcting typical mistakes with telephoning phrases communicative practice, with optional more basic error correction and brainstorming stages to help remember the correct phrases, including starting calls, the body of calls, and ending conversations.

A fun whole class speaking activity for telephoning and making future arrangements practice in which students race to make as many new arrangements as possible while roleplaying phone calls - good for Present Continuous and future time expressions.

Easy and then trickier and therefore more interesting telephone language practice roleplays, good for mixed classes and telephone phrases review, ending with an optional brainstorming stage and useful phrases to use.

TOEIC-listening style practice of basic telephoning language

Rolling a dice to decide which typical exchange related to travel to roleplay, including practice of typical functional language for travellers like requesting.