"We appreciate your request and value it to improve the service" Is this sentence OK?

[jasmin39]

"We appreciate your request and value it to improve the service" Is this sentence OK?

"We appreciate your request and value it to improve the service."

I think "we appreciate your request" is OK, but I could find only a few results of "value your request" with Google search.

Is this sentence normal or weird?

Thank you in advance!

 

[andrewg927]

Re: "We appreciate your request and value it to improve the service" Is this sentence

It is fine to me.

 

[GoesStation]

Re: "We appreciate your request and value it to improve the service" Is this sentence

It doesn't make sense. How is your request going to improve something? An organization may respond to a request in such a way that they improve some service they offer; it's not likely the request, or valuing it, will do so.

 

[andrewg927]

Re: "We appreciate your request and value it to improve the service" Is this sentence

For some reason I thought I saw "opinion" or "comment". My bad.

 

[jasmin39]

Re: "We appreciate your request and value it to improve the service" Is this sentence

A user told us that he would like us to add a new function to the app.
I think that this is his "request" and we are thinking our users' request valuable
because we can improve the service by making as many users' request as possible realize.

Would you tell me what sentence is normal to mean the above?

Thank you in advance.

 

[andrewg927]

Re: "We appreciate your request and value it to improve the service" Is this sentence

I would say "opinion" or "feedback". He didn't request that you add a new function to the app. A request means you either accept it or deny it but you consider his opinion of value.

P/S: Another word that came to my mind is "suggestion". You can say "his suggestion is worth considering."

 

[jasmin39]

Re: "We appreciate your request and value it to improve the service" Is this sentence

Thank you andrewg927 for your understandable explanation!

I thought the word "request" means a milder asking than its real meaning because we have "rikuesuto" in Japanese English which means
just asking.
(Does the real "request" mean similar to "order", correct?)

Thank you so much!