[General] One time courtesy

[goodstudent]

Hello

What does one time courtesy mean?

For example: We do offer a one time courtesy refund

Thanks

 

[jlinger]

They are breaking their rule or custom and giving you a refund "this time" - but don't expect them to do it again.

 

[5jj]

jlinger is correct.

It's not 'one time courtesy' but 'one time refund as a courtesy' or 'one time courtesy-refund' in sense.